Privacy Policy

ConsultEdge understands that your privacy is important to you. We are committed to protecting the privacy of your personally identifiable information as you use this website. This Privacy Policy explains how we collect, use, and safeguard the information gathered from you. By using this website, you consent to the terms described in the most recent version of this Privacy Policy. You should also read our Terms of Use to understand the general rules about your use of this website and any additional terms that may apply when you access particular services or materials. “We,” “our,” or “ConsultEdge” means ConsultEdge and its affiliates. “You,” “your,” or “user” refers to the individual accessing this site.

PERSONAL AND NON-PERSONAL INFORMATION

Our Privacy Policy explains how we handle both your personal and non-personal information.

What is Non-Personal Information and How is it Collected and Used?

Non-personal information is data that does not personally identify you. If you visit this website to browse or read information, we may collect certain non-personal information about you from your computer’s web browser. Because non-personal information cannot identify you, we may use and share it in any way without restrictions.

What is Personal Information and How is it Collected?

Personal information is information that identifies you as an individual, such as your name, email address, phone number, mailing address, and payment information. We may collect personal information from you in the following ways:

When you complete a form or submit an inquiry.
When you conduct a transaction with us, our affiliates, or our third-party service providers.
When we collect information to support a transaction, such as credit card information.
On specific pages of this website, you may provide personal information to receive information, book a consultation, purchase a service, or participate in an activity.

ARE COOKIES OR OTHER TECHNOLOGIES USED TO COLLECT PERSONAL INFORMATION?

Yes, we use cookies and related technologies, like web beacons, on this website to improve your experience and gather information about how you navigate our site.

A cookie is a text file placed on your hard drive by a webpage server to uniquely identify you and enhance your browsing experience. Cookies allow us to recall your information on subsequent visits, making it easier for you to use features like saved billing or shipping addresses. Web beacons are small graphic images that help us monitor site traffic and email engagement, allowing us to see how users navigate the site or open messages we send.

Third-Party Cookies: We work with third-party vendors who may use cookies on our site for anonymous tracking, analytics, and usage statistics to improve your experience. For instance, Google Analytics and MailChimp may set persistent cookies for analytics and email tracking. Data collected by third parties on behalf of ConsultEdge is used solely by or on behalf of ConsultEdge and shared externally only on an anonymous, aggregated basis.

You can choose to accept or decline cookies in your browser settings, though declining may impact your experience on this website.

HOW DOES ConsultEdge USE PERSONAL INFORMATION?

ConsultEdge may retain and use personal information we collect from or about you for the following purposes:

To provide you with access to this website and services.
To respond to your requests, schedule consultations, and offer ongoing support.
To process transactions, including billing and payment processing through secure third-party providers like PayPal, Apple Pay, and Google Pay.
To contact you with information that may be of interest to you, including offers, services, and product updates.
For record keeping, analytical purposes, and to research and improve our services.
To protect our rights, property, and the health, safety, or welfare of others, and to comply with legal obligations.

We may also de-identify personal information to make it non-personal for analytical and marketing purposes.

DOES ConsultEdge SHARE PERSONAL INFORMATION WITH OTHERS?

We do not sell or publish your personal information. However, in the normal course of business, we may share some personal information with third-party service providers to help us deliver services and perform certain functions, such as:

Zapier: For automation and data synchronization across platforms.
ChatGPT: For enhanced AI functionality within consultations and interactions.
MailChimp: For email marketing and client communication.
Google Analytics: For tracking website performance and user activity.

These third-party vendors are only authorized to use personal information as necessary to provide services for ConsultEdge. In the case of a corporate transaction such as a sale, merger, or acquisition, we may share information as part of the business transfer, subject to confidentiality obligations.

We may also share your information if required by law, court order, or government regulations to protect our rights or the safety of others.

HOW IS PERSONAL INFORMATION USED FOR COMMUNICATIONS?

We may periodically contact you by email, phone, or other means to provide information about our services and products that may interest you. If you reach out to us through an online form and request a response, we may reply by email or phone. However, we cannot guarantee that all emails will be secure from unauthorized interception.

HOW IS PERSONAL INFORMATION SECURED?

We implement generally accepted standards of technology and operational security to protect personally identifiable information from loss, misuse, alteration, or destruction. Our data is stored securely on Wix’s servers, which employ robust security measures. Please refer to Wix’s Privacy Policy for additional information on their security practices.

Despite these precautions, no internet transmission is completely secure, so we cannot guarantee that unauthorized access will never occur.

HOW CAN USERS ACCESS, CHANGE, AND/OR DELETE PERSONAL INFORMATION?

You may access, correct, update, or delete your personal information by logging into your ConsultEdge account. You can also unsubscribe from our mailing list by following the instructions provided in the emails or contacting us directly at lindsay@consultedgeai.ca.

CHILDREN’S PRIVACY

ConsultEdge does not knowingly collect any personal information from children under the age of 13. If you believe that we have collected information from a child under 13, please contact us, and we will promptly delete it.

CHANGES TO THIS POLICY

ConsultEdge reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated "Effective Date." Material changes may also be communicated directly to you via email or a notice on our homepage.

CONTACT US

For any questions regarding this Privacy Policy or your personal data, please contact us at:

Email: lindsay@consultedgeai.ca

This Privacy Policy outlines our commitment to protecting your information and maintaining transparency. Thank you for trusting ConsultEdge with your privacy.